IF WE CANCEL YOUR BOOKING: In the event that we cancel a class or classes that you have booked, we will contact you by email or telephone to let you know. At the time of cancellation we will offer you the choice between: 1. crediting your account with the price of the cancelled class; or 2. being transferred to a class at an alternative date and time.

CANCELLING YOUR BOOKING, LATE CANCELLATIONS + NO SHOWS: You may cancel your booking without charge. This must be done TWO HOURS BEFORE class for any floor classes and 12 HOURS BEFORE any Reformer classes or appointments. If you cancel within the window or no show, you may be charged for the full price of the class as your spot could have been given to someone else. No shows who do not contact us will always be charged the full credit for the class.